Refund and Returns Policy

Dated: 05/01/2023

At Sri Malaiappa & Co, we value our customers and aim to provide the best quality products with complete satisfaction.
Please read our return and refund guidelines carefully:

Please read our return and refund guidelines carefully:

1. Eligibility for Returns

   • Products can be returned within 7 days from the date of purchase.

   • The item must be unused, unopened, and in original packaging.

   • Proof of purchase (invoice/bill) is mandatory.

   • Customised or specially ordered items are non-returnable.

   2. Conditions for Returns

   • The product must not be damaged or altered by the customer.

   • Returns will not be accepted for products damaged due to improper handling, storage, or usage.

   • Any defects or damages must be reported within 24 hours of delivery.

   3. Refund Process

   • Upon receiving and inspecting the returned item, we will notify you regarding the status of your refund.

   • Approved refunds will be processed within 7–10 working days.

   • Refunds will be issued via the original mode of payment only.

   • Shipping or delivery charges (if any) are non-refundable.

   4. Exchange Policy

   • If you wish to exchange a product for a different size, type, or model (where applicable), it must meet the return eligibility criteria.

   • Exchanges are subject to product availability.

   5. Non-Returnable Items

   • Perishable goods, consumable products, and goods with hygiene concerns (once opened) are not eligible for return or exchange.

   • Products purchased during clearance sales or marked as “No Return” cannot be returned.

   6. How to Initiate a Return

   • Contact our customer service at: [Phone Number] or [Email Address].

   • Provide your order number, purchase details, and reason for return.

   • Our team will guide you through the return procedure.

Need help?

Contact us at customercare@srimalaiappa.com for questions related to refunds and returns.